Frequently Asked Questions
Below FAQ are some common questions from our clients before purchasing our products, if you have other questions,
please send it to firstname.lastname@example.org
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Add pieces you love or missed out on to your Wish List
- Save your address and card details so you can shop even quicker in future
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.
If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.
We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response.
All orders will receive an automatic email to the email address provided, as soon as tracking details are available.